General terms and conditions

General Terms and Conditions for the purchase of online vouchers

1. scope of application
These General Terms and Conditions (GTC) apply to the sale of vouchers on the online voucher portal of Staudacherhof GmbH & Co. KG at www.staudacherhof.de.
 
2. contractual partner
Only persons who have reached the age of 18 are entitled to make purchases on our online voucher portal.
 
The contract is concluded between you as the purchaser and Staudacherhof GmbH & Co. KG, Höllentalstraße 48, 82467 Garmisch-Partenkirchen, Germany, 
Represented by: Staudacherhof Verwaltungs-GmbH / Peter Staudacher, Register: Commercial Register, HRB 176838 as seller. 

3. conclusion of the contract, contract languages 
The products (vouchers) presented in our online voucher portal are merely to be understood as an invitation to order. They do not constitute a binding offer. 
By placing your order by clicking on the “Buy now” button, you submit a binding offer to conclude a purchase contract for the selected voucher(s). 
You will then immediately receive a confirmation of receipt of your order to the e-mail address you have provided. 

The seller accepts your order by making the ordered voucher available to you for downloading and printing (Print@home) in the online voucher portal and by email. 
If you select the corresponding option in the online voucher portal, the ordered voucher can also be sent by post to the address you have provided. 
In the latter case, the seller is not liable for any delays in the delivery of the voucher by post. 
 
The purchase contract can be concluded in the following languages: German. 
 
You can correct input errors during the ordering process by pressing the “Back” button and then re-entering your details. 
 
4. right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. 
To exercise your right of withdrawal, you must inform us, Staudacherhof GmbH & Co. KG, Höllentalstraße 48, 82467 Garmisch-Partenkirchen, 
Germany, e-mail: info@staudacherhof.de, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).   
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal 
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs 
resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 
fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment, 
that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this 
repayment.

5. payment methods
You can pay the purchase price for the voucher by credit card or PayPal.

6. redemption of vouchers
You can redeem this voucher at the Hotel Staudacherhof GmbH & Co. KG. 
 
A cash payment of the voucher value is excluded. 
If the price of the service for which the voucher is redeemed is less than the value of the voucher, a residual value remains on the voucher. 
The right to redeem a value voucher expires 3 years after the date of issue.

Status May 2025

Value check & digital storage

Enter the barcode / QR code, check the value and save it in the wallet on your smartphone.
Applies to all vouchers issued on or after August 19, 2025.